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Generic Commerce Acceptable Use Policy

Our aim is to provide customers with a high quality electronic commerce service.

While a commerce service with Demon, a brand of THUS plc, will provide you with exciting new business opportunities, it also brings with it certain obligations.

This Acceptable Use Policy is intended as a guide to using Your Commerce Service, including Your responsibilities, and an outline of what Demon considers unacceptable and prohibited use of the service. Please read this document together with Your written Agreement (if applicable) with Demon Internet for a complete overview of Your obligations.

Definitions:

"Shopper"

A person using Your Commerce web site to purchase goods and/or services which You advertise there.

"Your Commerce Service"

An electronic commerce service provided to You by Demon Internet

"Your Commerce web site"

A site used for Your Commerce Service

"We/Demon Internet"

Demon Internet; a trading division of Thus plc, company number SC 192666, registered office Dalmore House, 310 St Vincent Street, Glasgow, G2 5BB, Scotland

"You"

The merchant who has bought the commerce service

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Cognate expressions shall be read accordingly.

Your Obligations and Responsibilities:

1. You must comply with the following documents:

this Acceptable Use Policy;

any associated Acceptable Use Policies and Conditions of Use regarding Your Commerce Service;

any Conditions of Use or Acceptable Use Policies for other Demon Internet services which You may have purchased, or purchase in the future, or those of any other Internet service provider whose services You are using.

Demon may revise this Acceptable Use Policy, its Conditions of Use or other Acceptable Use Policies at any time at its sole discretion, and Your use of Your Commerce Service following such revision will constitute Your acceptance of such revised terms.

2. You are Your Shoppers' point of contact for all queries and problems connected with their use of the service. This includes responsibility for any problems relating to refunds, delivery of products and charges applied to Shoppers' credit cards.

3. You are responsible for:

ensuring the accuracy and completeness of the content of Your Commerce web site;

entering accurate information regarding the products and services offered on Your Commerce web site;

compiling the terms and conditions of shopping for Your Commerce web site which You shall make available on the site;

using Your best endeavours to promptly fulfil orders made by a Shopper and deliver all products ordered by a Shopper to that Shopper;

checking the accuracy of orders and prices submitted by Shoppers via Your Commerce web site;

complying with all applicable laws and regulations. This includes, but is not limited to, complying with the Data Protection Act 1998, regarding all information received, stored or communicated through the use of Your Commerce web site.

4. You must not make available any product or content which is defamatory, in breach of any third party intellectual property right (including copyright) or in breach of any other third party right.

5. You must not harm (or attempt to harm) the integrity, security and/or availability of the Demon network.

6. Any password(s) which We supply You with (if applicable) and any employee password(s) You create to use Your Commerce Service are Your responsibility and should not be disclosed to any unauthorised person. Failure to protect Your password(s) may make You liable for any losses You incur if they are misused.

7. You must not offer or distribute any of the following products or services:

software for sending "spam" (bulk emails, excessive news postings, etc.);

lists of email addresses, except where all the addresses' owners have given their explicit permission.

8. When the public visits Your Commerce web site they must see a clearly readable warning page before any offensive or adult material is displayed.

Limitations of Demon Internet's Liability

9. Demon Internet is not liable for:

the content and/or information stored on Your web site, or any laws or regulations which Your web site and/or products may breach;

the configuration of Your store on Your web site;

the products advertised by You or sold directly, or indirectly, through Your web site, including any legal action taken against you regarding any illegal products and/or services. You indemnify Demon against any such action;

loss of any data, information or transactions. You are responsible for retaining copies of relevant data. Demon will not keep backups of Your pages;

any financial loss whatsoever which You may suffer as a result of using Your Commerce Service or due to Demon's suspension of a commerce service;

any unpaid debts which You may have from using Your Commerce Service;

any refunds or credits which may become due to Your Shoppers from using Your Commerce Service.

General

10. Demon will enforce sanctions it deems appropriate against any of its customers whose commerce web sites infringe this Acceptable Use Policy (or any of the other documents listed in clause 1 above). Such sanctions may include, but are not limited to, a formal warning, barring or suspending the customer's commerce web site, suspension of access to the Internet through Demon, or termination of the customer's account(s). If a suspension of access to the Internet is imposed, then this may be lifted at Demon's sole discretion. When the original problem has been rectified Demon may Internet's policies will not be breached in the future.

11. Demon reserves the right to remove any material from a commerce web site at its sole discretion, without prior notice and without explanation.

12. Any decision Demon makes in relation to Your use of a commerce service is final.